Jesus Z Pcs

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Verified Buyer
| map-marker Chino, California

Help with gift card problem

Mimis Cafe - Help with gift card problem
Mimis Cafe - Help with gift card problem - Image 2
I bought $100 gift card plus I was to receive $40 bonus bucks. I went to a Mimis restaurant to purchase my breakfast using my gift card but I was told that I needed a pass code. I only have the print out, no gift card. My confirmation number is OHJ8MMCGX4TK. Would you please help me get me an a gift card that I can use? Thank you
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Loss:
$100
Pros:
  • Great food & service

Preferred solution: I would like a gift card for $140.

Mitchell L Hku

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Verified Reviewer
| map-marker Las Vegas, Nevada

Manager Complaint

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6760 Durango Dr

Las Vegas, NV 89149

This is a complaint requarding the above mentioned Mimi's Cafe location.

The background:

My wife made a reservation for Thankgiving from a card we picked up advertising the Holiday at Mimi's Cafe while dining a week or so before the Thanksgiving Holiday. The reservation was set for 5:30PM.

A few days later we discovered we would have more people joning us so, my wife called back to add those folks. She was told that there was no reservation for 5:30PM and my wife told them she had made it and write it down on the Advertisment card. The person Karen spoke with said the new reservation was now for 6:00PM. Karen insisted the 5:30PM time was what she originally made the res for and fully expected that it would be honored.

On Thanksgiving Day, while we were waiting, a young lady, wearing a mask, asked what we have, or some such question like that, and I said we have a 5:30PM res for 6 and she proceded to pull menus and said follow me.

The mask young lady brought us to a table in the rear of the resturant and arounds some chair. the menus were given to all.

A few minutes later a man, who later I discover was the Manager, came to the table and told me that I walked in and sat myself and my family at the table. I said I was seated by his employee and I would gladly move when he seats my family at another table. He told me I was rude, or somethng to that affect, and told me I wasn't going to be servced, then just walked away.

I was motified, thoughly embarrassed, and felt I was disrespected in front of my family when I had done nothing at all wrong.

No one should be treated in this manor espescially those in the hospitality and resturant business. I went up to the front of the resturant where the manage anda few of the staff were standing around the lecture. I told him someone on his staff seated us at that table. He aked who that person was and I told him it was the masked young lady standing with us.

The masked young lady lied right to my face saying she just went in the back room to see if there was any room. (The Masked young lady will now be referred to as the liar.)

Again, the manage simply walked away. The secound time he just left me hanging. I was loudly making my position known to whomever would listen and another yound woman who was at the lectern calling people's reservations out told me that she had a 6:00PM reservation for Karen (my wife) and was going to give it to someone else.

Meanwhile my family was still seated at the original table but was not being served.

One of the people at the front lectern was a man, who I came to understand was part of managementtried to talk to me and all I wanted was for my family to be served. Few minutes later I left the front and walked to the table where my family was still seated. The mangement man, that was trying to talk to me at the front lectern, was talking to my family and motioned that I should join them. I said all I wanted was for my family to be served and that I would not be joining them and "would not eat here on a bet," and I left.

A short while later I looked in a saw my family was being servced.

Texted my wife and told her to text me when they had finshed so I could take them home.

MY THANKSGIVING HOLIDAY WAS THOROUGHLY DISTROYED.

What I want is the Lair, The reservation woman and the manager Let go!, fired, canned. I would also like to be kept abreast of when this takes place.

I have been in Las Vegas for 20 years. Eighteen of those years I have worked as a tax Preparer. In fact I am an Enrolled Agent.

Tax season is coming up and I speak with upwards of 350 to 400 clients. I can tell them that Mimi's Cafe management did the right thing and removed these people from their jobs, which would be an opportunity for improvement. or, I can speak to these 350 to 400 people about soomething else.

I asked for the corp phone number and was given a district number. That person listened to my complaint but couldn't do what I asked.

Again, The management just couldn't do what I asked and sent me to the wrong person.

Another good reason, as I see it, to let this inept so called manager GO! the district person gave me the Corporate email and number so I will be calling later today to follow.

Mitchell Littenberg

Cell (702) 580-****

o

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User's recommendation: D

1 comment
Guest

You seriously need to run and sign up for How to be a Man 101. They can probably help you find your manhood.

Mitchell L Hku

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

Manager Complaint

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Mimis Cafe - Manager Complaint
I was completely humiliated and disrespected in from of my family and all those souls at the resturant on Thanksgiving. Ruined my holiday and cannot seem to stop feeling the horrible feelling of that experience.
View full review
Loss:
$240

Preferred solution: Full refund

User's recommendation: Wait till enter staff is retrained

Anonymous
map-marker Las Vegas, Nevada

Experience on thanksgiving was unconscionable

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Mimi's will not address my camplaintMimi's will not address my camplaint: Mimi's will not address my camplaint; Mimi's will not address my camplaint Mimi's will not address my camplaint: Mimi's will not address my camplaint; Mimi's will not address my camplaint: Mimi's will not address my camplaint and Mimi's will not address my camplaint. Mimi's will not address my camplaint, iiin fact I plan on talking will hunderds of folks
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User's recommendation: No, in fact I plan on speaking to hundreds of people.

Aleigha Uoj

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Verified Reviewer
| map-marker Claremont, California

Left credit card at Mimi's Monrovia ca cafe

They do not answer the phone . what's wrong with you people every single Mimi's does not answer the phone all I get is the run around.
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Valerie E Vkk

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Verified Reviewer
| map-marker Los Angeles, California

Manager Complaint

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Waiter seated us right away and served us coffee the came back we ordered our food and then he came back after another 10 min to let us know he was going on a break and had a waitress take care of us. After about 15 min she came and gave us the bill and we thought that was weird since we havent got are food yet So I asked the couple next to us how long it took for them to get there food since now its more then 30 min So the waitress brings our food and apologized that she didnt know we had not got our food and at the same time the Manager (Ricardo) was listening to everything!!

Our food was burnt and over easy eggs were dried up so the waitress asked if wanted it to go and we said no call your mgr So she came back and said he was on the phone and would be right here! Now we have waited more the 29 min for him and the waitress said he was still no on the phone and would comp our food So he never came and we just left!

We have never been treated so bad from a mgr at a restaurant and this is not acceptable!

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Loss:
$55
Pros:
  • Good waitress
Cons:
  • Bad management at northridge location

Preferred solution: Apology

Heydy Got

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Verified Reviewer
| map-marker Los Angeles, California

Upset by the manner we were treated

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Went to the local Mimis Cafe in San Bernardino with my husband around 10 am this morning to have strawberry crepes and coffee. They brought the food not properly done, looked disgusting, crepes greasy and color bright yellow, and some estrawberry separate, not on top with sauce.

We wanted to return when staff from kitchen came looking angry and arguing, ending with waitress saying we are not welcome and to get lost!!

As regular customers we were absolutely shocked.

How can any one eat something that does not look ok. This place needs new management that will treat customers with respect, and improve food quality, as well as get rid of bad staff.

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User's recommendation: See above

Mary F Ros

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Moreno Valley, California

Gift card balance

Mimis Cafe - Gift card balance
My food was not good at all Salmon was tough Salad lettece was horrible Mashes potatoes taste like glue
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Pros:
  • Food
Cons:
  • Service at all
  • I did not like

Preferred solution: Full refund

Mary F Ros
map-marker Fontana, California

Gift card balance

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I got a gift card for mothers day Can not find out my balance There is no phone number to call The computer will not release my gift card balance I would like to know why?
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Mary F Ros
map-marker Riverside, California

Gift card balance

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I ordered salmon, mashed potatoes and cedar salad. It was horrible Who ever the cook was did a bad job on my salmon. Like rubber ,salad lettece taste like glue Mashed potatoes horrible
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Linda H Flv

We were there and wanted comfort food. It was dry & horrible!

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I've never done this before but the meatloaf was dry and the worse ever! Did they bake it once a week! My husband's 1/2 chicken was roasted a week ago! For the money anywhere would have been bet a better deal! even Costco! what a mistake and made, also spent $50.00
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Loss:
$50

Preferred solution: Full refund

Donise Nww

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Verified Reviewer
| map-marker San Antonio, Texas

I have a gift card that still has $33.18. How do i get a refund of $33.18

I have a gift card that has $33.18. How do I get a refund of $33.18
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1 comment
Donise Nww

Mimi's has made it very difficult to get my refund on a gift card that I purchase. I love that food & hated that they closed my San Antonio location, but fair is fair. Want my refund back

Anonymous
map-marker Houston, Texas

I have a gift card that still has $30+ money. How do i get that back

I just want to know if u can reimburse my $33.18 that was left on my gift card. Gift card #600041****470401. Thank u &; very appreciate that you responded in a quickly matter. Thanks, Chris Jones
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Anonymous
map-marker Houston, Texas

I have a gift card that still has $30+ money. How do i get that back

Need a refund of $33.18 for my gift card.
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Gary W Ehf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Food quality

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One word. Awful. Never again
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Preferred solution: Let the company propose a solution

User's recommendation: Stay away

Elizabet Zil

Missing w2

Never got my w2. Was unable to view it online at ADP website. Not sure why
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About

Summary

Mimis Cafe was founded in 1978 by Arthur J. Simms who was an American airman and liked to travel around the world. He fall in love with French culture and cuisine during his staying France and decided to bring a piece of this country to America. Mimis Caf became a very popular bistro where it was so nice to spend time with friends and have a good food. Company has several locations around the country in California, Nevada, Utah, Arizona, New Mexico, Colorado, Texas, Oklahoma, Kansas, Nebraska, Iowa, Missouri, Arkansas, Alabama, Tennessee, Florida, Georgia, South and North California, Virginia, Kentucky, and Ohio. Mimis Cafe's menu features traditional French dishes and high quality wine.

Mimis Cafe reviews and complaints

Mimis Cafe is ranked 243 out of 2515 in Cafes, Restaurants and Bars category

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